TOYOTA AUSTRALIA RECALLS CAMRY HYBRID VEHICLES DUE TO FUEL PUMP

Toyota Australia has today announced that it will initiate a safety recall involving certain Camry Hybrid vehicles produced between 14th March 2019 – 31st May 2019 (inclusive). There are approximately 2,010 vehicles involved in the Australian market.

The subject vehicles are equipped with a fuel pump which may stop operating. If this were to occur, warning lights and messages may be displayed on the instrument panel, and the engine may run rough. This can result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a collision.

For all involved vehicles, Toyota dealers will remove and replace the low pressure (in tank) fuel pump free of charge to owners.

Repair will take approximately 1.5 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will contact all owners of involved vehicles to provide details of this safety recall campaign. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).



Q&A

Q1. What models are involved in Australia?
A1. In this fuel pump recall, an additional 2,010 (approx.) Toyota Camry Hybrid vehicles are involved in the Australian market. The full list of all involved vehicles is set out below. This includes vehicles from today’s recall expansion and the recalls previously announced since March 2020. The newly added 2,010 vehicles are shown below in bold.

MODEL NAME

MODEL CODE

WMI

VDS

CD

VIN RANGE

PRODUCTION RANGE

FROM

TO

FROM

TO

86

ZN6

JF1

ZN6K7

#

KG049005

KG049754

11/04/2018

1/11/2018

ZN6K8

KG049007

KG049751

COROLLA

ZRE172

MR0

53REH

05308051

05320843

23/12/2017

19/04/2019

CAMRY

AXVH71

JTN

B23HK

03011041

03039416

14/06/2018

31/05/2019

CAMRY

AXVH71

JTN

B23HK

#

03030841

03039416

14/03/2019

31/05/2019

CAMRY

GSV70

JTN

BZ3HK

#

03000208

03009955

22/12/2017

31/05/2019

FJ CRUISER

GSJ15

JTE

BU11F

0K177892

0K221519

2/09/2013

3/06/2015

HIACE

GRH300

JTF

RM3AP

08001009

08002627

4/02/2019

12/07/2019

GRH320

LM3CP

06001115

06001868

15/03/2019

31/05/2019

TRH201

HX02P

00119624

00121916

12/06/2018

7/01/2019

TRH221

PX22P

00085715

00089812

12/06/2018

21/12/2018

TRH223

SX22P

06196270

06204140

12/06/2018

15/01/2019

HILUX

TGN121

MR0

EX3CB

01112965

01126727

22/09/2017

28/05/2019

EX3CD

01371537

01380710

22/09/2017

30/04/2019

KLUGER

GSU50

5TD

YZ3FH

0S223408

0S370507

12/07/2017

27/11/2019

ZZ3FH

0S222815

0S370510

12/07/2017

6/12/2019

GSU55

DZ3FH

0S450945

0S999938

12/07/2017

28/05/2019

BZ3FH

0S449962

0S999995

12/07/2017

29/05/2019

LC200

URJ202

JTM

HX01J

04170383

04185432

20/07/2018

5/03/2019

HX05J

04053892

04187499

11/09/2013

2/04/2019

HX09J

04057908

04092505

28/10/2013

29/01/2015

PRADO

GRJ150

JTE

BU3FJ

0K066256

0K090948

6/09/2013

2/03/2015

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.
(#) indicates additional check digit (alpha or numeric).

Q2. What is the condition? (Description)
A2: The subject vehicles are equipped with a low-pressure fuel pump, located in the fuel tank, that supplies fuel pressure to the fuel injection system. These fuel pumps may include impellers which have been manufactured with lower density. If these impellers are also (1) of a type with lower surface strength or (2) of a different type but were exposed to production solvent drying for longer periods of time, higher levels of surface cracking may occur. In this condition, excessive fuel absorption may occur, resulting in increased impeller deformation. In some cases, the impeller may deform to a point that creates sufficient interference with the fuel pump body to cause the fuel pump to become inoperative. An inoperative fuel pump due to these conditions could result in illumination of check engine and master warning indicators, rough engine running, engine no start and/or vehicle stall while driving at low speed. However, in rare instances, a vehicle stall could occur while driving at higher speeds, increasing the risk of a collision.

SQ1. Are there any symptoms/warnings before the problem can occur?
A: Warning lights and messages may be displayed on the instrument panel and the engine may not run smoothly or fail to start and/or the vehicle may stall.

SQ2. How is this recall related to the global recall previously filed in March 2020?
A: This is an expansion of the global recall commenced in March 2020. After further investigation, it was found an expansion was needed.

SQ3. What is an impeller?
A: The impeller is the rotating component within the low-pressure fuel pump that drives the fuel through the pump.

Q3. What does the remedy involve?
A3: For all involved vehicles, Toyota dealers will remove and replace the low pressure (in tank) fuel pump free of charge to owners.

Q4. How long will the remedy take?
A4: Repair will take approximately 1.5 hours. Depending on the Dealer's work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle?
A5. Yes, you can continue to drive your vehicle. We request owners contact their local/preferred Toyota dealership to arrange recall completion.

In the meantime, if you have any concerns, please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEST).

Q6. Does this condition affect other Toyota models?
A6. Only models mentioned in the VIN range we identified [refer table at question 1] are involved in the Australian market.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.